Shipping policy
Pick Up
In-Store Orders - Items are available for pick up free of charge at our Liam & Lana store or warehouse but will require scheduling 48 hrs. in advance. Pickup time will be established at point of sale with our Product Specialist.
Online Orders - Once you have completed your online purchase and selected the pickup option, someone will contact you within 1-2 business days to organize your pick-up date and time.
One of a Kind (oversized) – We strongly recommend all oversized One of a Kind items be delivered by our trusted third party furniture delivery service. These items can be very heavy and possibly delicate. If you decide to opt for a customer pickup, we strongly recommend you bring the proper wrapping and crew to handle your new item(s).
Local Delivery
Local delivery applies to a shipping address within a 45-mile radius of our Woodstock, GA store (Zip Code: 30188).
Domestic Delivery (outside of the 45-mile radius from our Woodstock, GA showroom)
All domestic shipping rates are calculated based on location and the retail value of the total purchase before tax.
Each zone is calculated as follows and has a minimum delivery fee of $225:
GA DELIVERIES - 10% of your purchase with a max delivery fee of $800.
ZONE 1 - 1-10 Miles from Warehouse location
ZONE 2 - 10-20 Miles from Warehouse location
ZONE 3 - 20-45 Miles from Warehouse location
*Small decor items, lamps, and art, are exempt from minimum delivery fee*
Alaska & Hawaii
Unfortunately, we cannot ship to these US territories at this time. For any questions regarding our products or shipping, please email hello@liamandlana.com.
International Shipping
International Shipping is not available at this time. For any questions regarding our products or shipping, please email hello@liamandlana.com.
Stairs
For deliveries with stairs or obstacles, additional shipping rates may be required at the point of scheduling.
Oversized/Fragile Deliveries
For oversized items or items including fragile components such as glass or marble, additional shipping fees may be required at the point of scheduling.
Return Fees
Customers are responsible for any additional delivery fees necessary to return a product. Learn more about our Refund and Return Policy here.
SERVICES
Client Delivery Services
Shopping with Liam & Lana provides you with access to a full-time Delivery Coordinator dedicated to scheduling and coordinating all deliveries throughout the entire delivery process. Once an online order has been placed, our Delivery Coordinator will contact you directly within 1-2 business days to verify your order and schedule your delivery.
3rd Party Delivery
We use Third Party White Glove Delivery Services that we know and trust for deliveries outside our local radius. Our in-house Delivery Coordinator will contact you directly within 1-2 business days of your purchase with an estimated arrival date and will organize your delivery with a suitable third-party delivery service. The third-party delivery service will then schedule the exact day and time of the delivery with the direct recipient 24-48 hours before delivery.
Pack & Ship
Our pack and ship service is automatically applied to small decor items (ie: Pillows, Lamps, Rugs, etc.) that can safely be packaged and shipped with a third-party package carrier such as FedEx or UPS. If your delivery falls into this category, you will still be contacted by our office within 1-2 business days from purchase with an estimated date of arrival and your tracking information.
LEAD TIMES
After purchasing, our Delivery Coordinator will contact you within 1-2 business days to schedule your delivery. Approximate shipping lead times for receiving your items are as follows, lead times are subject to change:
Backordered Items
If you have pre-purchased a back-ordered item, you will receive a follow-up email confirming the estimated restocking date. Please note that all ETAs are subject to change or delay. Once your pre-purchased item is back in stock, we will call you to arrange delivery or pick up.
Small Decor Items
For small items that can be packed and shipped via FedEx carrier, such as pillows, candles, and lamps, lead times are approximately 3-10 business days for any US Location (excluding Alaska & Hawaii).